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Subtheme 1: Global transport developments

Subtheme 2: Transport and logistics at destinations

Subtheme 3: ICT and tourism

Subtheme 4: Ethical issues and sustainable development

Subtheme 5: Other topics

Keynote on transport and logistics at destinations: Mai Elmar (chief marketing officer Municipality of Rotterdam)

The importance of transport and logistics in a service-experience economy

Mai Elmar was appointed chief marketing officer (CMO) for the City of Rotterdam in 2006. The CMO facilitates the city to effectively engage the international perspective, awareness and above all opportunities within the essence of Rotterdam as an international business centre. The primary objectives of the CMO include coordinating the city marketing efforts for the city, but for most to serve the clients of the city and the port in a best possible way. In essence, the Chief Marketing Office is aimed at creating an even better connection between municipal organisation en the business world. The Chief Marketing Office Rotterdam is a one-stop office for initial business contacts and prospects. Mai Elmar is also managing director of Cruise Port Rotterdam. She has been actively contributing to the image and reputation of Rotterdam throughout her career. She has received the Wolfert van Borselen medal from the City of Rotterdam for her contribution to the city. In 2005 Mai Elmar was also named  'Port man of the year 2004', an honour awarded by the port press club in recognition of distinguished contributions to the development of the Port of Rotterdam.

Keynote on global transport developments: Jaap de Wit (professor of transport economics University of Amsterdam)

 
Connecting and conserving the globe: dilemmas fot the airline indrustry

Jaap de Wit started his career as a transport economist at the Netherlands Railways after graduating at the Free University in Amsterdam. In 1984. After a period of working as an associate professor of transport economics at Delft University of Technology, he joined the Netherlands Department of Civil Aviation (Rijksluchtvaartdienst). Since then he has been involved in a wide range of policy and research issues in aviation. For example, on behalf of the Ministry of Transport he was the task force leader for the preparations of Amsterdam Airport privatisation and also economic regulator for the Dutch airports.

Jaap de Wit is professor of transport economics at the University of Amsterdam, where he teaches principles of transport economics and aviation economics. He is one of the co-founders of the Netherlands Aviation Academy, the international training institute for aviation management of the Universities of Leiden and Amsterdam and visiting professor at the IATA Academy for Strategic Management. He is a member of the steering committee for the International Air Transport Research Society, the advisory committee of the annual Hamburg aviation conference, the editorial boards of the Journal of Air Transport Management, Air Transportation, the Tijdschrift voor Vervoerwetenschap (Dutch Journal on Transport economics) and referee for the Journal of Transport Economics, Policy and Transportation. He is also director of Airneth, the international scientific and policy network for aviation, and has been guest lecturer at many scientific institutes all over the world. He is currently  involved in various international aviation projects.

Jaap de Wit leads the Amsterdam Aviation Economics Institute, affiliated to the University of Amsterdam. His research activities focus on airport finance and economics, airport privatisation, airport strategies, airport capacity analysis, airline deregulation and competition, the multimodal setting of aviation, airline forecasting and airline network developments. He is a specialist in economic regulatory issues in aviation, the European team leader for the Annual International Airport Benchmarking Study of the ATRS and aviation expert on the Dutch National Transport and Infrastructure Advisory Board. He frequently advises the Dutch government on national airport policy issues and has been involved in strategic development issues with regard to various airports all over the world. 

Keynote on ethical issues and sustainable development: Paul Peeters (associate professor of sustainable tourism and transport NHTV Breda University of Applied Sciences)

Tourism, transport and climate change: ethical issues between ineffective and unwanted solutions

Paul Peeters is associate professor of sustainable Transport and Tourism at NHTV Breda University of Applied Sciences. He has specialized in environmental impacts of tourism transport in general and climate change in particular.  He has received training as an aircraft engineer at the Haarlem Polytechnic. After four years of aircraft preliminary design work at the Fokker Aircraft Company, he worked as a researcher at the Dutch Energy Research Agency (ECN) on wind turbines, and for seven years as a transport and environment consultant for Werkgroep 2000, a Dutch consultancy. In 1995 he started his own consultancy firm, Peeters Advies. He has written a large number of papers for academic journals, conference papers, book chapters and reports on tourism transportation, ecological footprints, eco-efficiency and the role of air transportation technology.

Keynote on ICT in tourism and transport: Gert Staal (managing director and CEO 9292 | REISinformatiegroep)

9292 - A case study in journey experience: How do we enhance customer experience and entice people to use public transport with travel information?

Gert Staal is Managing Director and CEO of 9292 | REISinformatiegroep BV, a leading Dutch Internet-based PT and car travel information company since 2006. He has 17 years of experience in the digital publishing and internet sector in the area of marketing, sales and product development. Until December 2005, Gert was Director of Product- and Market Development, as well as VP of Pricing, at the Elsevier Science and Technology Division of Reed Elsevier, where he worked for approximately nine years. Before that he worked for Wolters-Kluwer Netherlands and OVID/SilverPlatter, a North American database producer and Internet company, in product management, business development and general management roles. 

Gert is currently also Partner at New Business Development Academy (NBDA), an innovation training company. He holds an MA from Groningen University, and attended Oxford University Templeton College’s Executive MBA Programme for Reed Elsevier executives in 2003 and 2004. He is also co-founder and first chairman of the Dutch affiliate of the Product Development and Management Association (PDMA-NL), a local chapter of the North-American PDMA, an innovation manager/professional association.

The role of international tour operators in making the tourism experience more sustainable

Chris Thompson has worked in the travel industry for over 17 years in a variety of roles such as Overseas Holiday Representative/Guide, Resort Manager, UK Quality Manager and Health and Safety Manager and has a very broad knowledge of the Industry. He worked for both First Choice Holidays and TUI UK prior to joining the UK Federation of Tour Operators in 2003 and for the last six years he has been responsible for the development, coordination and delivery of a sustainable tourism strategy for the FTO.

In addition, he has worked for the UK Travel Foundation, a sustainable tourism charity and continues to provide a conduit for them in creating linkages with the outbound industry. Chris has worked closely with a number of European and International organisations to develop the Travelife sustainability toolkit and is the General Manager of the Travelife Sustainability System. He works closely with the International Federation of Tour Operators and is a major player in the creation of a sustainability agenda for the European package travel industry. He represents the UK outbound industry at an International level sitting on a variety of sustainable tourism committees and steering groups including the Sustainable Tourism Stewardship Council and the Global Partnership for the Sustainable Tourism Criteria. Chris has an Advanced Diploma in Sustainable Business from the University of Cambridge.

The conference will be held at two locations: InHolland University of Applied Sciences in Rotterdam (on Wednesday 22 April and Friday 24 April) and NHTV Breda University of Applied Sciences in Breda (Thursday 23 April). Transport from Rotterdam to Breda (about an hours drive) and back will be arranged for full conference delegates staying in Rotterdam and surroundings. For your convenience, we have attached directions to both locations.

We are as considerate about the environment as you are and keen to keep conference greenhouse gas emissions to a minimum. Given that these are largely produced by travel to and from the conference destination, we have listed some transport alternatives for you to keep those emissions as low as possible. Let’s make this conference a sustainable success in every way! 

Travelling to the Netherlands

The good news is that the Netherlands and the city of Rotterdam are easily reached by sustainable transport modes from many parts of Europe. Feel free to give them a try!

By public transportation

On www.ecopassenger.org you will find first of all the amount of emissions for several transport modes. Additionally, the site provides comparative travel times when travelling by car or airplane and detailed rail timetable information. A wealth of information on global train travel is provided by The Man in Seat Sixty-One. For international booking and European time schedules, try the German Railways website. Coming from the UK Raileurope is your site for booking tickets. Visitors from France and Belgium may want to check Thalys. You can travel from Paris Nord to Rotterdam Central in just over 3 hrs. Also have a look at Railteam, a collaboration between Europe's leading high-speed rail operators set to make travelling on the European rail network easier. Comfortable long-distance night trains can be booked via CityNightLine. Tehre are direct night trains from Moskwa, Warschau, Kopenhagen, Basel, München, Prague and Milano to The Netherlands.You will need to change onto a regular train to Rotterdam in Utrecht Centraal (see the Dutch Railways website).

By plane

If you need to travel by plane, combine your long-haul flight with a more sustainable train connection to Rotterdam instead of using an extra short-haul flight. Fast connections exist between Paris and Rotterdam (Thalys) and Frankfurt, Cologne and Rotterdam (NS Hispeed). Finally, you can compensate your airplane emissions via atmosfair, a highly recommended offset provider.

InHolland University of Applied Sciences (Rotterdam Campus: Posthumalaan 90, Rotterdam)
Rotterdam venue map:

By public transportation

Within the Netherlands, take a train to Rotterdam Central station and leave the station by the main exit. Your rail travel within the Netherlands can be planned via the Dutch Railways (NS) website. From Rotterdam Central Station continue by metro (see NOTE below!) to InHolland University. Take the metro from Central Station (Erasmus line) to Wilhelminaplein station and the exit Veemstraat. As you come out of the exit you will see, diagonally across from you and to the right, the blue façade of the university. Public transport in Rotterdam is managed by RET (only in Dutch). They do provide an English brochure on the Rotterdam airport shuttle.

In the Netherlands, public transport by metro, tram or bus is paid for via a strippenkaart (strip card). These strips must be validated when used - either in an automatic machine at the station, or by the driver or conductor. You validate a number of strips (usually 2 to 3) for the city zones you travel through, regardless how many transport modes you use, but within a certain time. Strippenkaarten are sold at various outlets, including kiosks, tourist offices and public transport company shops. Try buying a 15-strippenkaart for better value. At the train station 'Train Taxis' also operate; buy your taxi ticket at the railway station together with your train ticket.
NOTE: since January 2009 the strippenkaart is not valid anymore on Rotterdam metro. So the first day you need to go by tram or bus or to by a disposable OV-Chipkaart. The latter will be available at the Rotterdam venue as well.

By car

From Dordrecht / Breda
At the Ridderkerk junction follow the A16 (E19). Then take the number 24 exit, direction Feijenoord. This will bring you onto the stadium road. When you see the Feyenoord stadium ('De Kuip'), follow the stadium road to the right of the stadium. Keep following the road over the Varkenoordse viaduct. The name of the road changes to Laan op Zuid. Drive completely to the end of this road until it turns left. This section is called Wilhelminakade. At the traffic lights under the bridge (Erasmusbrug) turn left. You will pass by the Luxor theatre and the courthouse (Gerechtsgebouw). The next building on your left-hand side is the university.

From Gouda / Utrecht
At junction Terbregge, on the A20 (E25), turn onto the A16 (E19). Follow this to the Kralingseplein. Here, take the 25 Centrum exit. This brings you onto the Abram van Rijckvorselweg. Keep following this road. The name changes to Maasboulevard. Keep following this road past the bridge (Willemsbrug). Once again, the name changes, this time to Boompjes. At the traffic lights turn left over the Erasmus bridge. Drive straight ahead, passing the Luxor theatre and the courthouse (Gerechtsgebouw). The next building on your left-hand side is the university.

From Delft / The Hague (A13, E19) and Schiedam / Vlaardingen (A20, E25)
From the Kleinpolderplein follow the A20 (E25). At the Terbregge junction turn right, onto the A16 (E19). This takes you to the Kralingseplein. Here, take the 25 Centrum exit. This takes you onto the Abram van Rijckvorselweg. Keep following this road. The name of the road changes to Maasboulevard. Keep following this road past the bridge (Willemsbrug) once again, the name changes, this time to Boompjes. At the traffic lights turn left over the Erasmus bridge. Drive straight ahead, passing the Luxor theatre and the courthouse (gerechtsgebouw). The next building on your left-hand side is the university.

NHTV Breda University of Applied Sciences, Sibeliuslaan Campus (Full address: Sibeliuslaan 13, 4837 CA Breda)
Breda venue map:

By public transportation

You can get to Breda from any main line train station. If you come from Amsterdam/Schiphol Airport you will have to change trains at Rotterdam or Dordrecht. If you come from Utrecht, you will have to change trains at 's-Hertogenbosch. In Breda 'Train Taxis' operate, which offer you a taxi ride at a reduced rate. You have to buy a taxi ticket at the railway station together with your train ticket. Alternatively, take:Bus line 145 (14 minutes travelling) to 'Meerseldreef'. Get off at Willem van Oranjelaan. From here you walk through Burg. Kerstenlaan, turn right at Grieglaan to Sibeliuslaan. You can also take Bus line 7 (21 minutes travelling) to 'Ginneken'. Get off at Cartier van Disselstraat. Cross Baronielaan. Follow Chopinlaan, cross Willem van Oranjestraat and walk via Ruitersboslaan to Sibeliuslaan (on your left).
 

By car

From Rotterdam

Follow A16 motorway (Dordrecht/Breda/Antwerpen) to exit 15 (Breda / Rijsbergen). Follow signs for exit Mastbos. At the end of the exit turn right towards Mastbos. Take the third street on your right. The first street on your left is the Sibeliuslaan.

From Antwerp

Follow A16 motorway (NB: from France or Zeebrugge do not follow Rotterdam Tol but follow signs for Breda through the Kennedy tunnel). Take exit 15 (Rijsbergen / Breda). Follow signs for exit Mastbos. At the end of the exit turn right towards Mastbos. Take the third street on your right. The first street on your left is the Sibeliuslaan.

From Amsterdam/Utrecht or Tilburg/Eindhoven

Take exit 15 (Breda) and turn left (from Tilburg/Eindhoven) or right (from Amsterdam/Utrecht) at the traffic lights. Follow the road for 3 km and take exit Mastbos. At the end of the exit turn left towards Mastbos. Take the third street on your right. The first street on your left is the Sibeliuslaan

The conference organization has entered into an agreement with HotelService Rotterdam regarding the reservation of hotel rooms for use by delegates during the conference. If you need accommodation in Rotterdam, you are invited to make a hotel reservation through HotelService Rotterdam. Block reservations made by HotelService Rotterdam are held until six weeks before the conference starts. Delegates are therefore requested to make their reservations before 11 March 2009.

Allotments have been reserved in the following hotels:

Best Western Art Hotel****

Cruise Hotel Rotterdam****

EuroHotel Rotterdam***

Maritime Hotel Rotterdam***

Location of the hotels in Rotterdam:

Reservations

For reservations, HotelService Rotterdam offers a Service Centre, for personal support by phone, fax or email. Reservations can be made through its website or by returning a hotel reservation form. Rooms will be allocated on a first come first serve basis. Each delegate receives a confirmation of the booking by email or fax.

Service centre

Delegates can contact the Service Centre for reservations by telephone, fax or email from 08h30 till 18h30 on workdays. 

Telephone number  : +31 (0)10 414 73 14

Fax number           : +31 (0)10 214 01 08

E-mail                   : kmooldijk@hotelservicerotterdam.nl

 
Website

A specially created website, exclusively for use by delegates that need accommodation in Rotterdam, www.hotelservicerotterdam.nl/ttra2009, shows an overview of all rooms contracted for the conference and makes it very easy to distribute information about the service. This website also gives detailed information about contracted hotels. Making a reservation is a simple and straightforward procedure.

Payment

HotelService Rotterdam takes care of all financial matters regarding the reservations, including credit card guarantees. The reservation must be guaranteed by credit card. HotelService Rotterdam will not charge credit cards; all costs must be paid at the reception desk at departure. In case of no-show any costs involved will be billed to the guests’ credit card by the hotel.

If the participant cannot guarantee the booking by credit card, a prepayment that equals 100% of the costs for the room, breakfast, tax, reservation fee plus an additional € 20, - administration fee. The room is guaranteed after HotelService Rotterdam has received the payment.

Cancellation policy

Individual hotel bookings (less then 10 persons per booking) can be cancelled free of charge up to 24 hours before the indicated arrival time. In case of a group booking, please refer to HotelService Rotterdam’s general terms and conditions.

Other hotels

Information about many hotels in Rotterdam can be found at the website of Rotterdam
Marketing: www.rotterdam.info/uk, where reservations can also be made.

The deadline for abstract submission has passed. Please download the full abstract book here.