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Programme
The conference will explore the relationship between health, wellness and tourism. The accepted 83 papers will be allocated under the following session  titles:
  • Destinations & Development
  • Product Development
  • Travelling for Health
  • Quality of Life
  • Impacts of Health Tourism
  • Branding Health Tourism Destinations & Products
  • Marketing & Management
  • Holistic Tourism
  • Profiling Visitors: Perceptions, Expectations, Motivations
     
PROGRAM OVERVIEW

Conference postponed to 1-3 September 2010!

 

September 1 (Wednesday)

September 2 (Thursday)

September 3 (Friday)

9:00-10:00

Pre-Conference

Visit

(optional)

 

Largest Bath

in

Central Europe:

Past & Present (Széchenyi & Aquaworld)

 

 

Keynote Presentations

Cultural Themes & Traditional Knowledge in Spas

(Gerry Bodeker, University of Oxford, UK)

Successful SPA  Design & Architecture (Roger Allen, Thermarium, Innsbruck, Austria)

 

 

Keynote Presentations

Trends in Communication and Branding
(Kevin Turnbull, SpaFinder Europe, UK)

 

Health Tourism Research and Branding Hungary as Health Tourism Destination ( Hungarian National Tourist Office )

10:00-10:30

Coffee Break

Coffee Break

10:30-11:00

Breakout Sessions

Breakout Sessions

11:00-12:00

12:00-12:30

Lunch

Lunch

Closing Session and Welcome by TTRA 2011

12:30-13:00

Lunch

13:00-13:30

Official Opening and Welcome

 

Keynote Presentations

Quality Management in SPA and Health Tourism : Th Quality Sign “WELLNESS STARS”. Holistic Marketing for SPA Hotels
(Kathrin Spiller, Wellness Stars, Baden-Württemberg, Germany)

Healing Hotels of the World ( Elizabeth Ixmeier )

 

Post-Conference Visit
(optional)

Historic Spas of Budapest:
Gellért & Lukács Baths

13:30-14:00

 

Keynote Presentations

 

Global Trends in Health and Wellness Tourism

(Melanie Smith, CUB, Budapest)

Health Consumption

(Zoltán Lantos & Ákos Kozák,

GfK Hungaria)

14:00-14:30

Breakout Sessions

14:30-15:00

15:00-15:30

Coffee Break

Coffee Break

15:30-17:00

Breakout sessions

Breakout Sesseions

17:00-18:00

 

TTRA European Chapter Annual Business Meeting

 

18.00-19.00

Welcome Reception for New TTRA Members @ Danubius Hotel Flamenco

 

 

19.00-22.00

 

Welcome Reception @ Danubius Hotel Flamenco

Conference Dinner on a Cruise

Dinner Speach: Dee Ann Mc Kinney (TTRA International )

 


DETAILED PROGRAM


September 1 (Wednesday)
9.00-13.00 Pre-Conference Visit (optional)
Largest Bath in Central Europe: Past&Present (Széchenyi&Aquaworld)

12.00-13.00 Lunch

13.00-13.30 Official Opening and Welcome
Official Welcome: István Ujhegyi ( President of National Tourist Board, Hungary )

Endre Horváth ( Deputy State Secretary fro Tourism, Hungary )
László Puczkó-Conference Chair ( Xellum Ltd,Hungary )
Frederic Dimanche ( President, TTRA Europe )

13.30-15.00 Keynote Presentations
1) Global Trends in Health and Wellness Tourism (Melanie Smith, CUB, Budapest)
2) Health Consumption (Zoltán Lantos & Ákos Kozák, GfK Hungaria)

15.00-15.30 Coffee Break

15.30-17.00 Paralel Sessions 1.
11) Profiling visitors: Motivations
- Health and Spa Tourism Business: tourists’ profiles and motivational factors (Azman Inoormaziah)
- Conscious or trendy? How do fashions and trends influence Consumer’s selection criteria in health-related tourism (Krisztina  Priszinger)

12) Destinations & Development: Eastern Europe
- Health Spa and Wellness – Competition or Complementarity? The Czech Republic Case (Alzbeta Királová)
- A strategy based on the traditional health tourism in Central-Europe and new spa and wellness trends, Policy and strategy document (IP) (Tamás Várhelyi)
- Eastern and Western European perspectives on spa and health tourism. (Dorotha Ujma)

13) Product Development: Innovations
- Urban Zen – and how to explore this phenomenon? (IP) (Roos Gerritsma)
- Co-creation and co-branding in wellness tourism: The role of cosmeceuticals (Anne Mettehjalager)
- CRUISE TOURISM - Changing Products – Improving Wellness? (IP) (Ian Henderson)

14) Management & Marketing (1)
- Analysis and classification of wellness hotels in Austria (Dagmar Lund-Durlacher)
- Quality Criteria for Spa and Wellness Hotels: the Case of Estonia (Heli Tooman)

18.00-19.00 Welcome Reception for New TTRA Members at Danubius Hotel Flamenco

19.00-22.00 Welcome Reception at Danubius Hotel Flamenco

September 2 (Thursday)
9.00-10.00 Keynote Presentations
3) Cultural Themes & Traditional Knowledge in Spas (Gerry Bodeker, University of Oxford, UK)
4) Successful SPA Design & Architecture (Roger Allen, Thermarium, Innsbruck, Austria)

10.00-10.30 Coffee Break

10.30-12.00 Paralel Sessions 2.
21) Profiling visitors: Attitudes & Perceptions
- The evolution of attitudes towards spa holidays in Canada (Marion Joppe)
- The Exploration of the Perceived Travel Benefits and the Demands and Interests of Wellness Tourism, Among the Older Adults in Taiwan Kaohsiung (Yu Ping & Janet Weng )
- Predicting factors of tourists’ interest towards wellbeing tourism holidays – A Finnish case (Henna Konu)

22) Quality of Life: Visitors
- Understanding the impact of leisure travel on the quality of lives of people with mobility impairmens (Shu Cole)
- Measuring Tourism-oriented Quality of Life (Gábor Michalkó)
- “A Happy Tourist Experience” (Sebastian Filep)

23) Destinations & Development
- Tracing the Development of ‘Alternate Wellness’ Tourism in Byron Bay, Australia (Meredith Wray et al)
- Natural wellness, Health and wellness as nature-based tourism product (Edward Huijbens)
- Health tourism in Izmir: Potential, strategies and suggestions (Ige Pinar)

24) Management & Marketing (2)
- Portuguese mineral springs spas eager to sell wellness via the Internet (Veronika Joukes)
- Budapest’s thermal spas on screen (Anna Irimiás)

12.00-13.00 Lunch

13.00-14.00 Keynote Presentations
5) Quality Management in SPA and Health Tourism: The Quality Sign "WELLNESS STARS". Holistic Marketing for SPA hotels. (Kathrin Spiller, Wellness Stars, Baden-Württemberg, Germany)
6) Holistic Health in Hotels and Resorts: Content, Criteria and Implementation (Elisabeth Ixmeier, Healing Hotels of the World)

14.00-15.00 Paralel Sessions 3.
31) Branding: Destinations
- Destination Image in the Context of Wellness Travel (Andreas Zins)
- Segmentation and positioning products and destinations in health and wellness tourism (Gabriella Stanciulescu)

32) Product Development: Medical Tourism
- Gulliver in the land of giants? The opportunities of the Hungarian initiations in the surgical medical touristic market (Ivett Sziva)
- Should Private Healthcare Insurance Providers in the UK Outsource Surgery? (Rina Parmar, Anthony Brown, Olivia Cleevely, Akira Fukutomi, Katharine Hanan, Eleanor Rowland)

33) Travelling for Health
- Holidays as Health: The No Leave, No Life Campaign (Sue Beeton)
- Tourists’ satisfaction, leisure involvement and health benefit of special interest tourism: health and well-being tourism (Tzuhui Tseng)

34) Wellbeing and Travel
- Exploring The Relationship Between Meditation Flow Experience and Well-Being (Shen Ching-Cheng)
- Rural tourism, a form of wellbeing tourism? (Raija Komppula)

15.00-15.30 Coffee Break

15.30-17.00 Paralel Sessions 4.
41) Profiling visitors: Expectations
- The Expectations of Health Tourists in Germany – Delusions and Reality (Monika Rulle)
- Understanding mature traveller’s demand and choice in spring destination (Jessica Hsieh)
- An exploratory study of consumer choice and motivation of medical tourism in Thailand: A case study of healthcare consumers visiting a private hospital in Pattaya (Wanvipha  Hongnaphadol)

42) Destinations & Development
- A Comparative Analysis of Spa Tourism in Japan and Hungary (Rátz Tamara)
- Fitness and wellness demand and offer during a city break in Barcelona (Roos Gerritsma)
- Sand, Surf, Spa and Spirituality? Examination of a Scoping Study of Medical and Wellness Tourism in Australia (Jennifer  Laing)

43) Quality of Life: Local Residents
- The Impact of Tourism on Community Wellbeing and Quality of Life: A Longitudinal Study Introduction (Margareth Deery)
- The Impact of a Festive Event on Residents’ Quality of Life (Marc LeBlanc)
- Does tourism really contribute to our quality of life?A tourism destination residents’ perspective (Ana Renda)

44) Management & Marketing (3)
- Managing Cost, Revenue and Yield in the Tourism Wellness Industry (Patrizia Modica)
- Attributes of health and wellness tourism units - An Importance-performance analysis (Joana Alegria Quintela)
- Forming groups of European destinations based on bednight statistics - using factor analysis and multidimensional scaling techniques  (Carl Marcussen)

17.00 TTRA European Chapter Annual Business Meeting

19.00-22.0 Conference Dinner on a Cruise
Dinner Speach: Dee Ann McKinney ( TTRA International )
& Best Paper Award Ceremony (Supported by the Hungarian National Tourist Office)

September 3 (Friday)
9.00-10.00 Keynote Presentations
7) Trends in Communication and Branding (Kevin Turnbull, SpaFinder Europe, UK)
8) Health Tourism Research and Branding Hungary as Health Tourism Destination (Márk Kincses, Hungarian National Tourist Office)

10.00-10.30 Coffee Break

10.30-12.00 Paralel Sessions 5.
51) Impacts of (Health) Tourism
- Economic Impacts of Health Tourism Developments in Hungary (National research) (Margit Mundruczó)
- Air travel and your health: is it safe up there? (Frederic Dimanche)

52) Profiling visitors: Medical Tourists
- Health Tourism – The SPA Goers in Portugal (Nuno Silva Gustavo)
- The concept of customer perceived value in a medical tourism context (Yousra Hallem)
- From Health Care Migration to Health Tourism, a Case Study of Dental Tourism in Hungary (Judit Zoltán)

53) Product development
- A Case Study of Innovative Wellness Tourism: The Case of RP Vacations, Netherlands (Edward  Brokker)
- Implementation of a model of sustainable wellbeing destination – case Savonlinna town (Anja Tuohino)
- Agroecotourism and Yoga Ecology: Cultivating Health and Wellness (Christina Cavaliere)

54) Health Service Providers: Services and Challenges
- The Structure of Australian Wellness Tourism Providers: Definition, Typology and Current Status (Cornelia Voigt)
- Famous spas in Budapest facing the challenges of change (Anna Nemes)
- Medical Wellness @ Danubius Health Spa Resorts (IP) (MártaMogyorósi)

12.00-12.30 Closing Session and Welcome by TTRA 2011

12.00-13.00 Lunch

13.00-17.00 Post-Conference Visit (optional)
Historic Spas of Budapest: Gellért & Lukács Baths

KEYNOTES

Lantos Zoltán & Ákos Kozák - GfK Hungaria (Budapest)
 
Roger Allen - Thermarium (Insbruck, Austria)
 
Elisabeth Ixmeier - Healing Hotels of the World (Köln, Germany)
 
Melanie Smith - Corvinus University of Budapest
 
Kevin Turnbull - Chief Executive, SpaFinder Europe, Middle East & Africa
 
Kathrin Spiller - Wellness Stars, Baden-Württemberg
 
Gerry Bodecker - University of Oxford, UK

Dee Ann McKinney - President - TTRA International


Ákos Kozák
Economist, sociologist. He has been a teacher of Budapest Business School for 15 years. He has been a colleague of GfK Hungária Market Research Institute for 20 years, and managing director of the company since 1993.
He earned his degrees at the College of Commerce & Catering and then at the Eötvös Lóránd University of Budapest where he majored in Media Studies and Journalism and Sociology. His special fields are trade, consumer panel research and the research of media use habits.
He is the president of the Hungarian Marketing Association; a member of the Board of the Hungarian Advertising Association; a member of the Association of Professional Market Researchers; a member of the Advisory Body of the Marketing and Media Institute of the Corvinus University of Budapest; a member of the Advisory Body of the Budapest Business School; a member of the Communication Sub-Committee of the National Euro Coordination Committee; a member of National Round Table on Pensioners and the Elderly; a member of ESOMAR’s European Marketing and Sociology Organisation. Klauzál Gábor prize winner, 2008.
He is an author and co-author of several college and university lecture notes and course books on market research.

Roger Allen
Roger is COO of Thermarium Spa Financial Consulting based in Tyrol, Austria. Roger has worked in spa development, operations and management for over 15-years during which time he has built a chain of day spas and premium health clubs, worked extensively throughout Asia and headed spa recruitment and spa operations for Steiner Leisure. Roger has been involved in all types of spas and worked with both venture capital and angel investors for various spa projects. 
Roger is now providing experienced client dedicated financial spa planning, conceptual and operational development to some of the most exciting spa projects in the world. 


ELISABETH IXMEIER

 Elisabeth Ixmeier is co-founder of Healing Hotels of the World, an exclusive global partnership of hotels, resorts and retreats offering holistic health and wellbeing in luxury surroundings. The quality brand Healing Hotels of the World is based on a comprehensive set of criteria securing holistic health and wellbeing in all areas of a hotel or resort.

Elisabeth has a PhD in philosophy and art history and is practising holistic philosophies such as Yoga since 30 years. Being a world traveller she became familiar with the leading wellness resorts and the development towards health travel worldwide. As the co-founder of Healing Hotels of the World she combines her experience in tourism marketing with her enthusiasm for personal development and healing.

Healing Hotels of the World
Elisabeth-Treskow-Platz 6a
50678 Köln - Germany

Phone: +49(0)2204 480 20
E-Mail: E.Ixmeier@healing-hotels.com
www.healinghotelsoftheworld.com



Dr. Melanie Smith
Dr Melanie Smith, Lecturer and Researcher in Tourism, Chair of ATLAS
Corvinus University, Institute for Environmental Sciences, Faculty of Business,
Fovám Tér 8, 1093 Budapest, Hungary
Email: melanie.smith@uni-corvinus.hu, Tel: 0036204624443
Melanie Smith is a Senior Lecturer and Researcher in Tourism at Corvinus University, Budapest. Before this, she was Director of BA Tourism and MA Cultural Tourism Programmes at the University of Greenwich in London. She is also Chair of ATLAS (Association for Tourism and Leisure Education). She is co-author of Health and Wellness Tourism (Butterworth-Heinemann, 2008) with László Puczkó and has written several journal articles about holistic and wellness tourism. She has also recently been involved in teaching and curriculum development in health and wellness tourism in Hungary, Estonia, and Iceland.
 
KEVIN TURNBULL

Kevin Turnbull is the Chief Executive of SpaFinder Europe, Middle-East & Africa, a division of the largest spa marketing and spa gifting company in the world.
Kevin’s insight into the luxury spa market comes partly from his prior role as Director of Mercedes Benz Luxury Car division in the UK, where he managed the ultra-luxurious Maybach and the SLR McLaren super sports car business.
His career also saw him as CEO of the internet company Autobytel UK, a subsidiary of Inchcape plc where he was also Global Group Director responsible for e-Commerce. Before that he was Chief Executive of Toad plc, a technology business start-up, and played a pivotal role in raising multi million City funding for the company and successfully floating Toad on the London Stock Exchange. Kevin spent his early years at Ford and Nissan in sales and marketing. 
Kevin received a BA (Hons) in History/Politics from Warwick University and holds an MBA from Durham University. He is a Fellow of the Chartered Institute of Marketing, a Fellow of the Institute of the Motor Industry and a member of the Institute of Personnel and Development. He is a frequent speaker at industry events throughout Europe.
 
Kathrin Spiller
… started her professional career by working for a radio station and as a journalist.
Up to now 26 years experience in managing positions in tourism and hotel management.
From 2001 till June 2009 she was responsible at the State Tourist Board of Baden-Württemberg (Southwest Germany) for marketing and advertising, for the cooperation with tour operators and travel agencies in Germany and Switzerland.
Especially she participated in the establishment of the quality-certificate and the brand WELLNESS STARS, which is standing for certified quality in hotels, spas and medical wellness facilities.
Since July 2009 she’s consulting in destination-management, auditing and consulting hotels and spas, offers spa- and marketing concepts as well as public relations.
Since 2008 she is the coordinator of the German Medical Wellness-Group.
 
GERARD BODEKER, Ph.D.
Dr. Gerry Bodeker researches and advises on international public policy on traditional,complementary & alternative medicine (TCAM). An Australian, he is senior clinical lecturer in public health in the University of Oxford Medical School and research associate at the Oxford Centre for International Development. Dr. Bodeker has been chair of the Commonwealth Working Group on Traditional & Complementary Medicine and done work on medicinal plant conservation for the World Bank, the Global Environment Facility and the UN Food & Agriculture Organization. He has written extensively on traditional medicine and is co-founder of the WHO-affiliated Research Initiative on Traditional Antimalarial Methods (RITAM).
 


DEE ANN MCKINNEY
Dee Ann McKinney brings 30+ years of marketing, research and advertising experience to her current professional position of overseeing Strategic Planning and Research for the Division of Tourism for the state of Missouri (MDT). She gained her marketing expertise with such organizations as Southwestern Bell (AT&T), Bell South, the Cincinnati Symphony Orchestra, regional cable networks and the Missouri Division of Tourism. She has also held media positions in magazine, newspaper and television advertising sales.

McKinney has served on the Research Committee for the US Travel Association, the regional (Central States) Board of the Travel & Tourism Research Association (TTRA) and the Direct Marketing Association of St. Louis Board of Directors. Currently, as liaison to all of MDT's research vendors as well as other state tourism offices and local, community or tourism business organizations and other tourism research interested groups. She supervises all research information releases and competitive analyses. For several years, she has also Co-chaired the state research directors group for the United States-- coordinating, organizing and moderating meetings of State tourism offices twice each year.

Presently, McKinney is President of TTRA's international Board of Directors. Prior to becoming the President, she served on the board for four years including as first and second Vice-President. In June of 2010 she will become the Chairman of the Board for TTRA.
 

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